Help Center – FavoriteGameShop.com

Order & Shipping

When will my order ship?
Most items ship within 24 hours (noted on product pages). Rare games may require a waiting list sign-up.

Shipping Options:

  • Free U.S. Shipping: Orders over $25 (3-6 business days).
  • Expedited/UPS: 2-3 business days (guaranteed delivery).
  • International: 7-21 business days (varies by country).

Tracking: Emailed once shipped. Weekend orders process Monday.

Product Details

Condition:

  • New/used items clearly marked. Used games are cartridge/disk-only unless labeled “complete”.
  • Cosmetic flaws are discounted and disclosed.

Region Compatibility:

  • NTSC format (works in North America). Game Boy/DS/PS3/Vita games are region-free.
  • Systems require power converters for non-U.S. use.

Returns & Support

90-Day Return Policy:

  • Return any item (unopened/unused) for refund/store credit.
  • Free U.S. returns: Prepaid label provided.

Defective Items:

  • Clean contacts (cartridges) or disks (gentle wipe).
  • Email support for replacements.

Troubleshooting

Console Issues:

  • NES/N64/Game Boy: Adjust cartridge insertion depth.
  • Clone Systems: Check compatibility first.